Refund/Return Cancellation Policy:
Support Email: sales@centurionarms.com
Centurion Arms, LLC offers a 30-day return of new-condition products for either an In-Store Credit to your customer account or credit card refund policy.
You must contact Centurion Arms via email prior to sending the product back for return to receive an RMA.
Return items with the RMA# written on the outside of your well-cushioned, well-sealed/secured package and ship to:
Centurion Arms, LLC
Attn: Returns
390 E Old Plank Rd
Bargersville, IN 46106
Returning Unopened/Unused Items:
Items that are unused and in the original packaging can be returned and must include accessories and documentation that were shipped with the product, in NEW condition. Shipping charges are not refundable.
Options Include:
- credit card refund subject to a 10% restocking fee.
- In-Store Credit with no restocking fee. The in-store credit will be issued via email and can be applied toward future purchases.
If you wish to exchange the item for a different in-stock product, with no restocking fee, you will receive an in-store credit for the returned product/s and you can then place a new order for the desired product.
Returning Opened/Test Fit/with Damaged Accessories:
If the product been opened or test-fit and if its accessories/screws/nuts/barrel nut have been or test-fit with wear marks on the threads, etc, used or are missing, OR if packaging has been opened and damaged or missing, they can be returned:
- for a credit card refund subject to a 15% restocking fee.
- for In-Store Credit with a 5% re-stocking fee.
- BE AWARE, the return may be rejected if product is damaged or clearly used (at the discretion of Centurion Arms, LLC)
Products NOT Eligible for Returns:
Custom configured rifles, uppers and lowers, barrels that have customized options such as a pinned gas block, polished feed ramps, Cerakoted items, all clothing items, blem items sold "as is,” and used items (barring manufacturing defects, which are covered by our warranty.)
Notes Regarding Your Responsibility for the Purchase of Serialized Complete Rifles and Lowers:
PLEASE BE SURE THAT YOU ARE QUALIFIED TO PURCHASE A FIREARM. We are NOT responsible for you not passing your background check! If you order a serialized item (Lower Receiver, Rifle, etc) and your background check is DENIED, you are responsible for return shipping back to us, as well as a 25% re-stocking fee that will be charged to your purchasing credit card!
If you order a serialized item (Lower Receiver, Rifle, etc) that is NOT legal to own in your state or city, you are responsible for return shipping back to us, as well as a 25% re-stocking fee that will be charged to your purchasing credit card!
Other Notes About Returns:
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels.
Centurion Arms, LLC cannot be responsible for any packages that are lost while being shipped to us.
Cancellations:
If you cancel an order before the credit card transaction has processed, your transaction can be voided without penalties. If you cancel your order after the credit card transaction is processed by the processor with an authorization code, you will be charged the 3% credit card transaction fee for your order total and refunded the difference back to your credit card.
FOR WARRANTY CLAIMS or if you have received the incorrect item:
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately so we can assist you and issue a RMA if necessary.
All Centurion Arms products are guaranteed to be free of defects in manufacturing and material and carry a lifetime workmanship warranty to the original purchaser (direct purchase or new, from one of our dealers, original invoice required.) Warranty does not apply to secondhand items.
© Centurion Arms LLC